Monday, May 25, 2020

Making Uniforms Mandatory for High Schools Essay - 594 Words

Making Uniforms Mandatory for High Schools School uniforms in high schools are becoming increasingly popular across Canada. In fact, most school boards are positive towards making uniforms mandatory. Uniforms at high schools should be mandatory. Can uniforms really make a difference in a student’s academic performance? Of course, they can. First of all, uniforms create an atmosphere of equality at school. When worn by all students, uniforms reduce the gap between the rich and the poor and therefore, promote equality. Moreover, in the absence of uniforms, the wealthier students tend to look down and shun the poorer students as it gives them a chance to flaunt their wealth. For instance, other students mock at a student who does not†¦show more content†¦A survey conducted by Statistics Canada between 1992 and 1995 in Ontario high schools shows that 91 percent of incidents involving crime and police interventions in schools took place where uniforms were not mandatory. Furthermore, uniforms help school officials in detecting intruders like drug dealers who come unwelcome into the school. Thus, uniforms reduce violence at high schools by discouraging gang fights and making it easier to recognize intruders. Thirdly, uniforms enforce discipline towards learning and enhance education. Students have to wear a particular set of clothes throughout their high school careers. This results in building up of self-discipline for each student, which is beneficial to the long-term process of learning. For example, students’ attention is not diverted towards the latest designs and hence, can spend more time concentrating on academic goals. Uniforms improve a person’s attitude towards success too. Students generally act the way they are dressed and with fewer distractions, they are able to focus on their goals and obtain better results. Hence, uniforms result in better learning at high schools for students through the development of self-discipline and positive point of view towards success. Finally, uniforms give students a sense of identity. Uniforms are a symbol of the school that a student belongs to. For instance, when students are taken on field trips, they areShow MoreRelatedThe Correlation Between School Uniforms and Violence Essay1243 Words   |  5 PagesIs the absence of school uniforms leading to an up rise of violence between children in public schools? According to the National School Safety Center’s Report on School Associated Violent Deaths, â€Å"Since the 1992-1993 school year, two-hundred seven were shooting victims† (Kelly n pag). According to the U.S. Department of Education’s National Center for Education Statistics (NCES), â€Å"10% of all public schools had one or more serious violent crimes (murder, rape, sexual battery, suicide, physical attackRead MoreShould School Uniforms Be Mandatory?1280 Words   |  6 PagesThroughout my time in school I was consistently filled with anxiety over looking my best, and I am sure many o ther people (girls especially) felt this from middle school through high school. The solution is uniforms! In schools where uniforms are not mandatory, the stress of â€Å"keeping up with the Jones† can create a lot of differences and struggles for students. Having mandatory uniforms in schools would create a safer and more welcoming environment for students, limit their stress, and lets themRead MoreBenefits Of A Uniformed School Day1550 Words   |  7 PagesA Uniformed School Day Uniforms have been a key element in promoting a successful, safe and unified establishment. Those successful establishments could possibly include a private high school, a sporting team, or even a business. Typically, private schools enforce the policy that a uniform most be worn by all enrolled students. But why hasn’t the majority of traditional public schools, developed uniform policies? Benefits of uniforms within schools may include, students feeling more professionalRead MoreChanges Of The American School System1210 Words   |  5 PagesAmerican school systems. In fact, once American schools are reformed it would make it easier for those who want to learn receive an education. In the essay, â€Å"Lets’ Really Reform Our Schools† by Anita Garland, Garland explains why schools need to be reformed. Garland claims that American schools are in trouble and that they are a disaster. Garland also mentions that one needs to restructure his thinking about the whol e purpose of going to school. To start off, attendance shouldn’t be mandatory and oneRead MoreArgument Against School Uniforms993 Words   |  4 Pagesfor school? School uniform is what makes it easy! A set of clothing that is mainly worn, school uniform is one of the schools policy and recommendation. Generally worn in elementary and middle school, this outfit is composed of specific colors of long or short pants and shirts for boys, sometimes with a tie. Girls usually wear a dress or a blouse worn either with a skirt or pants, all however have the same colors. This dress code determines even the type of shoes that should be worn at school. SchoolRead MorePersuasive Essay On School Uniforms1422 Words   |  6 PagesCatholic elementary school, middle school, and high school. I found it easier to attend and focus on school when wearing the same clothes as everyone else. Today, tiny southern towns even to the nations largest cities, public school uniforms have become so commo n this year that in many areas, they are no longer the exception, but the rule (Lewin â€Å"Dress for Success: Public School Uniforms†). Imagine a parent’s comfort in knowing their child was being treated as an equal at school each and every dayRead More Mandatory Public School Uniforms are a Good Thing Essay1419 Words   |  6 Pagespants, pajamas, and even spandex shorts in school even though there have been policies about dress codes. Teachers, parents, and other adults feel disgruntled about the way they dress. Many students also complain about difficulties in concentrating on schoolwork because of the same reason. Obviously, what students wear to school has become a very distracting issue in the school environment. Therefore, school uniforms should be required in public schools due to many reasons. There have been manyRead MoreSchool Uniforms Persuasive Essay1470 Words   |  6 PagesBenefits of Uniform Adoption in Public Schools Ever wonder what it would look like to have all students wearing the same white polo shirt, black pants, and a district sweater walking in the hallway? Nowadays, public school and many districts are discussing the possibilities of enforcing the uniform policy. In most places, many private schools already require students to have their mandatory uniforms; however, there are only a few public schools adopting this mandatory school-uniform policesRead MoreEssay on The Benefits of Uniform Adoption in Public Schools1278 Words   |  6 PagesNowadays, public school and many districts are discussing the possibilities of enforcing the uniform policy. In most places, many private schools already require students to have their mandatory uniforms; however, there are only a few public schools adopting this mandatory school-uniform polices as one of their enrollment requirements. The reason why not all public schools participated was because people believe that they are violating th e freedom of choice when enforcing this mandatory uniform policy; yetRead MoreSchool Uniforms Should Be Required For Their Freedom Of Expression1548 Words   |  7 PagesSchool uniforms were first introduced in England, in the 16th century. In the beginning it was only for charity purposes, but clothing started to have a different meaning throughout the centuries. The early purposes of wearing school uniforms were not much different than that of today’s. Same clothing can represent togetherness and may also help students no to get distracted. This research paper will take a closer look at why schools should mandate such a policy, supported by details and statistics

Wednesday, May 6, 2020

Nuclear Power And The Atomic Bomb - 1547 Words

One of the major technological break though in the late 19th and early 20th century was the birth of atomic fission, between 1895 and 1945. In WWII, the men of science applied this new knowledge to create the atomic bomb. Only few years after the war in 1956, this cognition was applied to make new power plants, fueled by the new energy source uranium. (pg1 World Nuclear Association) Today, as much as we know about nuclear power is one of the most powerful and fresh energy, compared to any carbon dioxide producing fuels like coal or oil. It is a very cost effective â€Å"cheap† source, but with a major downside. Obtaining it is a rather complex chemical procedure, and the outcome is not only precious power, but also hazardous waste. This†¦show more content†¦The St. Louis Post-Dispatch created a special report on Sunday February 12, 1989 about the â€Å"Legacy of the Bomb† and the â€Å"Patriotic Work† has been done here in the city, and the unfortunate consequences of uranium purification. People were not aware that this â€Å"technological miracle† as the article called it, came with a deadly â€Å"side effect† which is still affecting our life today. Based on the report, â€Å"more than 2.3 million cubic yards of contaminated material remain scattered across the area – in St. Louis, north St. Louis County, an d St. Charles County.† Comparably, the quantities of the radioactive byproduct would fill up the early Bush Stadium. (pg 3 St. Louis Post-Dispatch) In 1947 the Government secretly ordered the Mallinckrodt Chemical Co to â€Å"dump† the hazardous waste at a significant size land of the airport area. (Health Impact News) Since this was covered operation the locals were not aware what lies underneath their feet. Based on the article written in the St Louis Post Dispatch in February 1989 about the â€Å"Legacy of the Bomb and the St Louis Nuclear Waste† people were not aware of the dangers that is coming from the ground. For example: â€Å"in Hazelwood a business man could buy warehouses that they are too radioactive to use.† (pg 8 St. Louis Post-Dispatch Everyday) Although, there was a Government procedure and attempt to get rid of the waste properly in the late 1990 s and clean up theShow MoreRelatedIr A Nuclear Power And Producing Atomic Bombs3054 Words   |  13 Pages Around 2003, the hidden Iranian plan of becoming a nuclear power and producing atomic bombs was revealed by a major opposition group: Mojahadeen. The U.S and other Western countries have been seriously discussing this matter with Iranian authorities after they verified the validity of the news. Iran has undergone billions dollars in expenses, in attempts to gain nuclear power. Generally, the main sanctions are divided into four different groups: U.S sanctions (Executive Order), European sanctionsRead MoreThe Atomic Bomb : Manhattan Project1331 Words   |  6 PagesTopic: The Atomic Bomb: Manhattan Project The Manhattan Project was a research and development project that produced the first nuclear weapons during World War II. The Manhattan project was the invention of the first two nuclear bombs, Fat man and little boy. These two bombs were dropped on Japanese islands to end World War II. Math The formula E=MC2 is responsible for the immense power of the Atomic Bomb. E = mc2, equation in German-born physicist Albert Einstein’s theoryRead MoreWas The Atomic Bombing Of Hiroshima And Hiroshima Justified?965 Words   |  4 PagesWas the atomic bombing of Hiroshima and Nagasaki justified? Discuss. The atomic bombing of Hiroshima and Nagasaki ushered the world into a new era of warfare. Never before in the history of man had such destruction been wrought in the power of a single bomb. Thousands of civilians were incinerated and Japan’s war capitals were demolished. The horror and terror was unimaginable; yet the bomb had a purpose; to swiftly end the war. In today’s society, it is questionable whether the bomb should haveRead MoreUSSR Will Get a Bomb, It Just Matters if US Can Hold Them Off1498 Words   |  6 Pageswill get a bomb, it just matters if US can hold tehm off Franklin Delano Roosevelt (FDR) should have shared limited information on the Manhattan Project with the Soviet Union (USSR) in order to bolster the integrity of their momentary coalition, promote international scientific collaboration, as well as prevent the eventual possibility of a nuclear armaments race. By the end of WWII Soviets spies had so deeply infiltrated the Manhattan Project that the possibility of keeping atomic weapons underRead MoreTruman Was The Biggest Catalyst For Igniting The Cold War With The Soviet Union1045 Words   |  5 PagesStalin and the Soviet Union as early as the end of World War II, by dropping atom bombs on Hiroshima and Nagasaki to display his nuclear power. He continued to use nuclear weapons to intimidate his opponent by authorizing the construction of the hydrogen bomb in 1950. During the same year, Truman signed the National Security Council Paper Number 68 into policy which was a report that promoted military expansion, nuclear weapon develop ment, and military aid to U.S. allies. These three actions were fundamentalRead MoreNuclear Weapons And Its Impact On The World1702 Words   |  7 Pagesused the first atomic bombs setting a new world standard for warfare and changing the way our nation was viewed. The deadly effects this weapon would cause shook the world. The process of the building and planning of atomic bomb was dubbed The Manhattan project. It was a treacherous and prolonged mission many mistakes and much success. This plan helped discover new elements and set up a new world standard. Not only did we create nuclear weapons we discovered a new source of power. The threat ofRead MoreThe Atomic Bomb : Manhattan Project1331 Words   |  6 PagesTopic: The Atomic Bomb: Manhattan Project The Manhattan Project was a research and development project that produced the first nuclear weapons during World War II. The Manhattan project was the invention of the first two nuclear bombs, Fat man and little boy. These two bombs were dropped on Japanese islands to end World War II. Math The formula E=MC2 is responsible for the immense power of the Atomic Bomb. E = mc2, equation in German-born physicist Albert Einstein’s theoryRead MoreThe Atomic Bomb : Manhattan Project1112 Words   |  5 PagesTopic: The Atomic Bomb: Manhattan Project What is it: The Manhattan Project was a research and development project that produced the first nuclear weapons during World War II. the manhattan project was the invention of the first two nuclear bombs, Fat man and little boy.These two bombs were dropped on japanese islands to end World War II. Math: The formula E=MC2 is responsible for the immense power of the Atomic Bomb. E = mc2, equation in German-born physicist Albert Einstein’s theory of specialRead MoreShouls Every Country Have the Right to Possess of Nuclear Weapons?930 Words   |  4 Pagescity of Hiroshima. The only cargo aboard that B-29 bomber was an atomic bomb waiting on its target. At 8.15am the bomb dropped on Hiroshima, taking 140,000 lives with it. Most of the 140,000 died instantly, horrifyingly the rest of the innocent civilians that were not in direct contact with the bomb died painful deaths in the four months following. They died from radiation sickness and different types of cancers. Whilst the atomic bomb is considered as one of the greatest inventions of all time,Read MoreThe Atomic Bomb1094 Words   |  5 PagesScientists have always strived for knowledge. With knowledge comes more power and understanding. There are many scientists and nations that can be accredited to helping create the atomic bomb. The idea of the atomic bomb with atoms and fission was not conceived overnight. The scientist from Ernest Rutherford who is from New Zealand to German, British, Japanese, and other scientist from across the globe all contributed to nuclear physics and research on the atom. Most who worked on the famous Manhattan

Tuesday, May 5, 2020

Brand Reputation and Customer Satisfaction †

Question: Discuss about the Brand Reputation and Customer Satisfaction. Answer: Introduction: The strategic management of a firm is one of the most important job role in which there is formulation as well as implementation of the initiatives as well as goals of the company(Peppard Ward, 2016). The strategic management initiatives are being taken by the top management of the company on the behalf of the owners. The strategic decisions need to be taken by considering the internal as well as external environment in which the organization is operating (Hill, Jones Schilling, 2014). The customer relationship management is one of the most important aspects in the strategic management of the modern day organizations. It is related to strategies in which there are tools for fulfilling the customer needs as well as meets their growing expectations. The modern day organizations should formulate practices, technologies as well as policies which would help them to manage the customer interactions well(Hill, Jones Schilling, 2014). The main aim of the companies is to drive profits as we ll as more customer retention. There should be assessment policies for the assessment of the customer needs and it is also important to evaluate the current service level of the organizations. The customers should be heard and their feedbacks should be used for gaining constructive improvements in their business operation. The selected organization for the purpose of this study is Simply Indian Restaurant, which is located at Lower Hut, New Zealand. Simply Indian restaurants have some strategic management issues which need to be highlighted so that necessary improvements can be taken. This paper would enumerate the problems that are being faced by the restaurant. A detailed literature review would be performed which would underline the different important concepts of the concerned topic. The research would be done and on the basis of that data analysis would be performed. The concluding part of the paper would comprise of the short term as well as long-term recommendations for future improvements. Industry background The hospitality industry in New Zealand involves the flights, restaurants and hotels. This industry is currently on the rise and it gives employment to around 200,000 people. The restaurants and bar business is considered as the largest employer with over 50% people working here(Hobbs Hobbs, 2015). The casual dining restaurants have witnessed a 10% growth in the foodservice value in the year 2016. There is a string growth of the restaurant business in New Zealand and it has gained strong customer confidence. There is growing income of the people, which makes the customers to dine outside their homes. In New Zealand, the concept of quality food is associated with casual dining and they give better value than the traditional full-service restaurants (Hobbs Hobbs, 2015). The casual dining joints also provide a more relaxing atmosphere and are ideal for socializing. The Lone Star Cafe in New Zealand has foodservice value of NZD53 million, that represents value share of about 1% in the ca tegory. There has been an increase in the growth of the online food ordering system in New Zealand and that would hinder the development of the full-service restaurants(O'Neill Pearson, 2016). There is an increase in the development of the urban lifestyles, which has led to proliferation of food chains. There is also an emerging system of online ordering as well as third party delivery services. The dine-out systems have the probability of declining as it is usually more time-consuming (Hobbs Hobbs, 2015). It is expected that there would be proliferation of the third party delivery service providers (for example UberEats), which is expected to gain market prominence. One of the finest Indian dining restaurants in Wellington is Simply Indian Restaurant(, 2017). It is located at Lower Hut, Wellington, New Zealand. The restaurant has an electric mix of the modern Indian cuisines, which is also inclusive of the traditional foods of India. The restaurant also has efficient as well as personable service. It offers the customers a sophisticated dining experience (, 2017). They also provide charming employees and excellent service,which gives tough fight to its competitors (, 2017). There are various kinds of services provided by the restaurant such as catering, fine dining, private parties and hosting corporate events. The joint is also famous for the Indian lunch buffer, which has variety of vegetarian as well as non-vegetarian dishes. Simply Indian Restaurant provides a range of dinner menu such as soups, appetizers, maincourse, chefs recommendations, for kids, banquet meal, rice creativity, Chinese connection, Indian breads and naan (, 2017). There are other meals available such as takeaways, snacks and lunch (, 2017). It also offers range of sweets such as kesarladoo, pista burfi, badampista burfi, saffron peda and others. The project scope would include the different attributes of the Simply Indian Restaurant in serving the customers. The project would investigate the levels of customer service in the restaurant and how they can be improved. The customer service is of paramount importance in todays competitive environment and hence this project would strive to detect the service delivery aspects of the restaurant. The attitude and behavior of the customers would be assessed and their impact on the customer satisfaction levels would be analyzed. The project would first strive to analyze the various kinds of services provided by the restaurants to the customers. The customersreaction would also be measured and the customer feedbacks would be analyzed.The primary focus of the paper would be the quality of customer services and all the factors that affect it either directly or indirectly. Any operational aspect of the restaurant and any financial considerations are outside the scope of this project. Simply Indian Restaurant is one of most popular places of Wellington, New Zealand and it is famous for the tasty dishes they provide (TripAdvisor, 2017). They are well known for their authentic vegetarian dishes and excellent non vegetarian dishes. However, there are several problems with the quality of foodbeing offered to the customers. The customers have made lot of complains regarding the average quality of food that they offer and the poor cooking skills possessed by their chefs (TripAdvisor, 2017). In fact, there were few customers, who have said that the food quality in the restaurant is patheticand they didnt found the food value for money. One customer has given feedback that the Chinese noodles ordered by them was excessive oily and it affected their health(TripAdvisor, 2017). There was another review that one of the vegetarian fish had strong smell of fish, which is certainly not acceptable. The customers also complained about the taste of the foods and they were pretty di ssatisfied with the same(TripAdvisor, 2017). The other identified issue was the lack of customer service, which infuriated the customers in certain instances(TripAdvisor, 2017). The customers have complained about the arrogant behavior of the waiter and rude answers given by them when there are adverse situations. The restaurant authorities also gave little importance to the needs and wants of the customers(TripAdvisor, 2017). The waiters didnt respond well to the customer preferences and hence the customers were not satisfied while visiting the restaurant. Simply Indian Restaurant has decided to focus on improvingthe customer service and increase the number of satisfied customers. It aims to explore the customer service issues in detail and seek to provide a solution for them (, 2017). The organization is receiving a growing number of complaints in their online forums, which is deterring their brand image. This has caused them to ponder over the issue and seek for enhancing the customer satisfaction levels. The increased number of customer complaints has led to the negative brand publicity and the customers have started doubting their services. A recent customer survey has revealed that an increasing number of customers are unhappy with the quality of food provided by the restaurant (, 2017). The poor quality of foods has caused a decrease in the customer satisfaction levels, which in turn has affected the profitgeneration of the organization. The above issues have encouraged the restaurant to take up this issue in a serious manner and to identify the various loopholes present in the customer service. The research also aims to identify probable solutions for enhancing the satisfaction levels of the customers visiting the restaurant. As opined by Dabholkar (2015), the theory of customer service is concerned with the identification as well as satisfaction of the needs of the customers. The ideal situationbelieves in the fact that the needs of the customers need to be met beyond their expectation levels and this can achieved only through the help of enhanced service delivery. The organizations need to deliver high levels of customer service so that they can not only gain satisfied customers but they also gain loyal customers. As argued by Bowen(2016), the changing role of the employees in service theory has proved to be successful in modern day organizations. The employees of an organization (especially the front-line employees) are critical in driving excellent customer service outcomes. The greater degree of services marketing has led to an increase in the service encounters with the customers. As opposed by Dabholkar(2015), the customer participation in the process of service delivery is responsible for the perception of the service quality. It is argued that for particular services such as customer specific job roles, a greater degree of customer participation would lead to greater perceived service quality (Su et al., 2016). This implies that if the consumers are involved more in the process of service delivery, they would perceive that the service is of premium level. As stated byKurian and Muzumdar(2017), the restaurant formality is known to have ausualdegrading effect on the loyalty of the customers. However, this effect is considered as positive when it combines with customer gratification. The act of reorder and repurchaseis being considered as the combined impact of satisfaction that can be derived from the level of service delivery (Dabholkar, 2015).The act of customer gratification can be defined as the level of emotional pleasure that can be derived by the process of customer satisfaction or customer desire (Kurian Muzumdar, 2017). The resource based view of the company focuses on the fact that the sustained competitive advantage can be gained from the resources as well valuable capabilities of the firm. The resources of the firm form a combination of both tangible as well as intangible assets (Kurian Muzumdar, 2017). The act of servicescape can be defined as the man-made physical environment which can be controlled by the service companie s so that they can achieve the external as well as internal organizational goals (Kearney, 2016). There is an effect of the physical environment such as artifacts, ambience and spatial layout on the customer satisfaction and customer price perception (Kurian Muzumdar, 2017). The more the improved ambience of the restaurant is, the more the customers would perceive the place as a good one. The tidiness of the restaurant staff and the appearance of the service staffs are responsible for greater levels of customer pleasure. According to Aryeeet al.(2015), an enhanced level of customer service can be initiated with the help of following actions- Building a culture of customer service- It is important to give adequate training to the existing as well as new employees of the organization so that they can know about the art of providing effective customer service (Sekaran Bougie, 2016). Theemployees should be trained about the fact that front-line employees need to be as friendlier as possible, which would improve the overall customer happiness. The employees should be rewarded if they are able to satisfy their customers (Kurian Muzumdar, 2017). This can be done in the form of dinners, newsletters, prizes and other perks. Effective communication- The customer service depends on the level of communication level maintained with the customers (Kurian Muzumdar, 2017). The customers should be appreciated and can be given small token of appreciations. Setting up of customer expectations- As commented by Jaakkola and Alexander (2014), a realistic setting of the customer expectations goes a long way in fulfilling their wants and desires. There should not be exaggerated claims, which are proved false when the customers actually avail the products or services (Kurian Muzumdar, 2017). The organization should be able to fulfill the promises made to the customers, which would help them to win the trust of them. Be aware of the target audiences needs- Peppers and Roger (2016) states that it isimportant for the organizations to devise promotional strategies based on the type of target market that they are catering to. It is important to focus on the way customers perceive quality. It is not only sufficient to focus on the demographic details of the customers, but it is also important to focus on their behavioral patterns. The findings of Boo (2017) reveal that the service driven nature of the restaurant industry has generated a lot of income in the global economy and it should be well managed. The various attributes of the service quality need to be identified, which provide the maximum benefit to the customers. The customer service is enhanced by the price of the services and the human services. Customer Satisfaction As defined by Lee, Back and Chan (2015), the customer satisfaction can be defined as the perceived expectations and perceived quality. When there is an increase in the performance beyond the expectation limits, then there is the creation of the customer satisfaction. The customer satisfaction comprises of both the objective as well as subjective factors. The subjective factors comprises of the customer needs and emotions (Kurian Muzumdar, 2017). The objective factors comprise of the product as well as services features. In the hospitality industry, there are important attributes that are considered by the customers visiting the restaurants. Two of the most important attributes are related to service quality and customer satisfaction. As argued by Radojevic, Stanisic and Stanic (2015), there are several factors that determine customer satisfaction such as value for money, security, staff courtesy and others. The cleanliness of the restaurant and the prompt service are preferred by the customers (Ramanathan, Di Ramanathan, 2016). The safety of the place, friendliness of the employees is also important factors of customer satisfaction among the restaurant industry. The customers of the hotel industry are also satisfied with the value for money, quality of food and the waiting time when they visit different restaurants (Ahmad, Ghazali Othman, 2014). As commented by Pizam et al. (2016), the assimilation theory of the customer satisfaction is based on the dissonance theory, in which it is believed that the consumers make cognitive comparison between perceived product performance and product expectations. The assimilation theory is responsible for the promotion of post-use evaluation of the customers (Choi et al., 2014). The consumers tend to avoid dissonance by modifying the perceptions of concerning a given product so that the expectations of the consumers are fulfilled (Mullins et al., 2014). The customers are able to reduce the tensions which are caused as a result of the product performance and expectations. This can be done by reducing the importance of the experienced disconfirmation. As argued by Eisenbeiss et al. (2014), the contrast theory of customer satisfaction is concerned with the tendency of magnifying with the discrepancy between the attitudes of the different opinion statements and own personal statement. This theory identifies the fact that the post-evaluation often cause opposite predictions for the different effects of expectations on customer satisfaction (Lankton et al., 2016). This theory underlines the fact that any kind of discrepancy of experience causing from the expectations are often exaggerated in the same direction of discrepancy. The findings of Sengupta, Balaji and Krishnan (2015) reveal that thenegativity theory is concerned with thediscrepancy of performance rising from expectations from performance can hamper the individuals activity, thus producing negative energy. The negativity theory takes place when the expectations are strongly held and the consumers usually respond to the negativity factor without any visible disconfirmation (Kurian Muzumdar, 2017). The dissatisfaction factor would occur when the perceived performance is less than that of customer expectation (Liao et al., 2017). Any kind of discrepancy arising from the performance of the expectations would disrupt the person, who would eventually produce negative energy. The kind of affective feelings which is displayed by the service or the product and that would be inversely proportional to the various levels of discrepancy. As commented by Peprah and Atarah (2014), the SERVQUAL model is concerned with the measurement of the quality of the hotel industry. This model is used for the perceptions of the consumer perceptions of the service quality. There are several elements of service quality, which are divided into different dimensions such as reliability, tangibles, assurance, responsiveness and empathy (Yin et al. 2016). The providing of the services is considered as the major point for assuring customer satisfaction (Ali Raza, 2017). There are numerous hotel chains in which there are inadequate measures adopted for measuring the guest satisfaction. They also hamper the act of making managerial decisions. The section would discuss the various attributes of the research methodology that would be carried out to seek solutions for the identified problem area. The findings of the data collection would be done and analyzed for deducing suitable conclusions. The study would be conducted by keeping in mind the statement of issue observed in the particular restaurant. The limitations of the study would be discussed and the attributes that prevented the study to be a more accurate one would also be discussed. The assumptions that are made for the purpose of this study would be defined. No study can be done without the help of ethical consideration and hence this would also be discussed. The next section would contain a set of recommendation in order to improve the given problem solution. Two types of recommendations would be proposed such as long term and short term recommendations. The short term recommendations would be applied from a period of one year to three years. On the other hand, the long term recommendations would be implemented from third years onwards. This research would adopt a mixed research methodology in which there is a combination of both primary as well as secondary research methodology that would undertake a large number of sources. The sources would comprise of the academic journals, international publications, scholarly articles, organizational records, government figure and others. A special focus would be given on the official records of the Simply Indian Restaurants. The main focus of the primary data collection would be the observation method and interviews. A sample size of 5 managers of the restaurant is selected and they would be selected randomly. A set of open ended questions would be asked and the answers would be recorded. The observation method would be done by keeping an account of the daily activities of the restaurants especially during rush hours. The behavior of staffs and customers would be noted down. The results of the survey showed that the customer satisfaction is directly related with the type of treatment that they receive at the restaurant. A majority of the customers want them to be greeted once they visit the restaurants. In Simply Indian Restaurants, there was lack of manpower who would greet the diners once they come inside the hall. There were times when there was no one to guide the guests and they felt left out in the new place. The waiters who interacted with the customers often were unaware of the menu of the day which made them silent when the guests enquired them. They were unable to give proper answer which infuriated the guests and made them doubt about the credibility of the place. The studies show that the customers expect the hotel authorities to display proper etiquettes, which reflect the professional attributes of the place. In Simply Indian Restaurant, there were some waiters and staffs, who were not aware of the correct way of serving the guests. They were often confused about which plates are for which diners, which created confusion and also put a bad impression to the customers. Quality of the restaurant meal is important This is one of the most important attributes in a restaurant and Simply Indian restaurant had severe problems regarding the same. The first problem was that it served average food, which implied that the best ingredients were not used for making them. The quality of chefs was poor which degraded the food quality. This annoyed the customers as they expect good quality of foods for the price they are paying. There were also issues with the restaurant menuas they were haphazard and customers were unable to find their favorite items. The restaurant management failed to identify the fact that the menu needs to be updated from time and again, which would meet the changing preferences of the customers. The waiters are not knowledgeable regarding the food items and hence they were unable to guide the customers. This lowered the customer satisfaction levels. The customers perceive time asmoney since they are not only paying for the services they are getting at the restaurant but also spending their valuable time. They perceive time as a valuable resource and hence they want their food to be delivered at the lowest possible time. It has been found that in Simply Indian Restaurants, the wait time is close to 18 minutes, which is pretty long. There are instances when the customers cancel their orders due to long waiting time. There are often situations of chaos when the customers shout at the waiters for delay. This creates an unpleasant atmosphere within the restaurant that hampers the satisfaction of other customers as well. The table location of the restaurant is also not proper, which makes more delay for the service delivery. The waiting time at the restaurant is considered as a major factor of customer dissatisfaction. It is absolutely normal to have different limitations of study and it is important to acknowledge the same. The various limitations of the study are defined below- There has been broad formulation of study aims as well as objectives. There are no specific ways of formulating research aims. Only one aspect of the organization is being discussed, which is customer service. All other aspects of the organization are being ignored. The act of incorporating any additional modes of data collection would have added new insights into the subject topic. The data collection method on focus groups could have explored new areas for an analysis. There are several assumptions that are while performing this research on customer service levels in Simply Indian Restaurants. They are outlined as under- It is assumed that the participants would answer the interview questions in a candid as well as honest manner. The research is being focused on the customer service attributes of the selected restaurants. The sample sizes inclusion criteria are appropriate and hence it is assumed that all participants have been exposed to similar kind of events in their organization. The various ethical consideration of the project is defined as below- The managers and the staffs were not forced for the interview and they voluntarily participated in the research process. They gave their independent views and they were not pressurized for giving any favorable opinions. The participants were not biased and they were selected randomly from the selected restaurants. The participants had informed consent regarding their participation in the research process and full consent was obtained before the survey was done. The research was done with full confidentiality and the data collected was not shared with any third party. The interview was not done with any form of deception or any firm of exaggeration concerning the ultimate motive of the research. The dignity of the participants was protected throughout the research and they were not harmed during the process of data collection. Recommendations It is important to make long term recommendations to the management of Simply Indian, which would be implemented in the organization. These would be implemented in the organization after several years of operation. They are outlined as under- Renovation- The restaurant should try to renovate their restaurants and adopt a more attractive ambience. The tables and chairs or sofas should be placed in such a manner that it becomes convenient for the waiters to deliver the food orders within the restaurant. Quality of foods- The restaurant should try to improve the quality of foods being served at the restaurant. The act of quality control should be equivalent to that of controlling value of the food items being served at the restaurant. The quality control should be equivalent to providing value to the customers and should be given more importance. In the long run, the company should hire goo employees, who would be able to provide top class quality service to the customers. The organization should also take initiatives to empower their employees. The quality control needs to be a full team effort and each one of the employees in the organization should be involved in the process. The company should ensure top level quality standards in their food products and should also comply with the necessary food quality checks. Short term recommendations The short-term recommendations would be implemented immediately and would last till three years from now- Decreasing customer wait time- The front-line staffs should deliver quick and effective service, which would be appreciated by the customers. They should be knowledgeable about how to enroute the customers and serve them in the least possible time. The bottlenecks in the delay should be identified and suitable actions be taken. It is also advisable to implement self-service opportunities in the restaurant which would incorporate digital intervention. There needs to be better web interface and should be channeled around customer expectations. It is also important to optimize the staffs of the restaurants so that the customers do not feel shortage of staffs. The peak times customer data should be analyzed and manpower planning should be done accordingly. The diners should be served their first round of foods or drinks soon after they arrive at the restaurant. Customer Satisfaction- The single most important parameter of the restaurant should be an increase in the satisfaction level of the consumers. Any problem of the customers should be fixed immediately and a negotiating solution should be applied when interacting with the customers. The customer should be heard and their issues needs to be addressed. Incorporation of technology- In this age of technological advancements, the restaurant should incorporate a greater amount of technology so that they can bring effective customer satisfaction. There should be provisions of online ordering, kiosk ordering, free wi-fi and others, which would attract the customers. References Ahmad, F., Ghazali, H., Othman, M. (2014). Attributes to select casual dining restaurants: A case of customers in Klang Valley area, Malaysia.Theory and Practice in Hospitality and Tourism Research, 385. Ali, M., Raza, S. A. (2017). Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model.Total Quality Management Business Excellence,28(5-6), 559-577. Aryee, S., Seidu, E. Y., Sacramento, C. A., Martinaityte, I. (2015, January). Proactive Customer Service Performance: Test of a Team-Level Model. InAcademy of Management Proceedings(Vol. 2015, No. 1, p. 11002). Academy of Management. Boo, H. V. (2017). 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Restaurant Formality And Customer Service Dimensions In The Restaurant Industry: An Empirical Study.Atlantic Marketing Journal,6(1), p.6. Lankton, N. K., McKnight, D. H., Wright, R. T., Thatcher, J. B. (2016). Research noteUsing expectation disconfirmation theory and polynomial modeling to understand trust in technology.Information Systems Research,27(1), 197-213. Lee, J. S., Back, K. J., Chan, E. S. (2015). Quality of work life and job satisfaction among frontline hotel employees: A self-determination and need satisfaction theory approach.International Journal of Contemporary Hospitality Management,27(5), 768-789. Liao, C., Lin, H. N., Luo, M. M., Chea, S. (2017). Factors influencing online shoppers repurchase intentions: The roles of satisfaction and regret.Information Management,54(5), 651-668. Mullins, R. R., Ahearne, M., Lam, S. K., Hall, Z. R., Boichuk, J. P. (2014, October). 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Monday, April 6, 2020

Brave New World And 1984 Essays (1147 words) -

Brave New World And 1984 Although many similarities exist between Aldous Huxley's A Brave New World and George Orwell's 1984, the works books though they deal with similar topics, are more dissimilar than alike. A Brave New World is a novel about the struggle of Bernard Marx, who rejects the tenants of his society when he discovers that he is not truly happy. 1984 is the story of Winston who finds forbidden love within the hypocrisy of his society. In both cases, the main character is in quiet rebellion against his government which is eventually found to be in vain. Huxley wrote A Brave New World in the third person so that the reader could be allotted a more comprehensive view of the activities he presents. His characters are shallow and cartoon-like (Astrachan) in order to better reflect the society in which they are entrapped. In this society traditional notions of love and what ideally should come out of it have long been disregarded and are now despised, "Mother, monogamy, romance. High spurts the fountain; fierce and foamy the wild jet. The urge has but a single outlet." (Huxley 41) The comparison to a wild jet is intended to demonstrate the inherent dangers in these activities. Many of the Brave New World's social norms are intended to 'save' its citizens from anything unpleasant through depriving them of the opportunity to miss anything overly pleasant. The society values, ACOMMUNITY, IDENTITY, STABILITY," (Huxley 1) supersede all else in a collective effort. Soma, the magical ultimate drug is what keeps the population from revolting. "What you need is a gramme of soma... All the advantages of Christianity and alcohol; none of their defects." The drug is at the forefront of their daily lives providing freedom Superczynski 2 from life's every ill. "The word comes from the Sanskrit language of ancient India. It means both an intoxicating drink used in the old Vedic religious rituals there and the plant from whose juice the drink was made- a plant whose true identity we don't know." (Astrachan) The drug is used as a form of recreation, like sex, and its use is encouraged at any opportunity, especially when great emotions begin to arise. They are conditioned to accept this to calm and pacify them should they begin to feel anything too intensely. The conditioning also provides them with their place and prevents them from participating in social activities which they needn't take part in. (Smith) Class consciousness which Americans are so reluctant to acknowledge is taught through hypnopdia (the repetition of phrases during sleep akin to post hypnotic suggestion) for all social classes: These names are letters in the Greek alphabet, familiar to Huxley's original English readers because in English schools they are used as grades- like our As, Bs, etc.- with Alpha plus the best and Epsilon minus the worst. In Brave New World, each names a class or caste. Alphas and Betas remain individuals; only Gammas, Deltas, and Epsilons are bokanovskified. (Astrachan) The conditioning is begun at an extremely young age and is by modern real-world standards cruel, AThe screaming of the babies suddenly changed its tone. There was something desperate, almost insane, about the sharp spasmodic yelps to which they now gave utterance." (Huxley 20) The children's "Pavlovian" conditioning with electric shocks is later compared to the wax seals which used to grace the seams of letters (Astrachan), "Not so much like drops of water, though water, it is true, can wear holes in the hardest granite; rather, drops of liquid sealing-wax, drops that adhere, incrust, incorporate themselves with what they fall on, till finally the rock is all one scarlet blob." The entire society is conditioned to shrink away from intense emotion, engage in casual sex, and take their pacifying Soma. In 1984, a first-person book partly narrated by the main character's internal dialogue, the great party leader is "Big Brother," a fictional character who is somewhat more imposing than "Ford," of Huxley's book, named after the industrialist Henry Ford (Astrachan). The main character Superczynski 3 Winston fears Big Brother and is much more aware of his situation than any of the characters in A Brave New World who are constantly pacified by soma. In A Brave New World history is ignored completely whereas in 1984 it is literally rewritten in order to suit the present. The role of science in both books is extensive and complicated. 1984's telescreens cannot be turned off, as A Brave New World has "feelies," an advancement on "talkies" which added sound, "feelies" add tactile senses to a

Sunday, March 8, 2020

Essay of The Lesson

Essay of The Lesson Free Online Research Papers In Toni Cade Bambara’s 1972 short story â€Å"The Lesson,† two young, spirited girls from the blue collar district of New York embark on a field trip into a world as foreign to them as if divided by oceans while only a cab ride away. This journey challenges the girls to look not only at the economical but social diversity in our culture and the ways in which it shapes society. Sylvia was a young girl who felt comfortable in her surroundings. She was, in a sense, a bully. Her threatening personality is demonstrated in multiple areas throughout our story line such as, going to the Sunset and terrorizing the West Indian kids by taking their hair ribbons and money (651). She found fault in others as a way to compensate for a low self esteem. Her critical views toward Miss Moore for being black as hell and always planning boring ass trips (650), calling Flyboy a faggot, and giving nicknames such as Big Butt and Junebug. In her attempt to be a leader it becomes evident she is a follower. She was still competitive in spirit. It is obvious that Sylvia has grown up with limited resources as her astonishment is referenced in numerous areas. She says she needed the money more than the cab driver did. She also talks about the people on Fifth Avenue in stockings and a fur coat (651). Once they entered the store she was scared to touch anything. She compared the cost of the toys with the cost of a few months rent. She speaks of the â€Å"Handcrafted sailboat of fiberglass at one thousand one hundred ninety-five dollars.† She says â€Å"unbelievable† (652). Sylvia is blown away by the things she had witnessed that day. At the end of the trip Mrs. Moore finishes with another boring ass lecture and asks if anyone had learned anything. A few of them speak up including Sugar, but Sylvia steps on her feet trying to shut her up. Sugar pushes her off and again joins the conversation. Sylvia, being full of pride, walked away. While pride appears to be the culprit to the reader, the underlying issue is self doubt and fear. Creating a wall not visibly penetrated. It is not until she is truly challenged by her best friend that she finds the inner strength that will guide and direct her. She says â€Å"ain’t nobody gonna beat me at nothing† (655) Research Papers on Essay of "The Lesson"The Masque of the Red Death Room meaningsMind TravelAssess the importance of Nationalism 1815-1850 EuropeHip-Hop is ArtWhere Wild and West MeetPETSTEL analysis of IndiaThe Effects of Illegal Immigration19 Century Society: A Deeply Divided EraThe Hockey GameThe Project Managment Office System

Friday, February 21, 2020

'French argues that 'An awareness of the impact of (national) culture Essay - 1

'French argues that 'An awareness of the impact of (national) culture on people in work organisations' is important in tod - Essay Example According to Samovar et al (2009), culture has been subjected to numerous and often-complex abstract definitions as writers labored to incorporate and explain array of cultural components and objectives. They continue to say that, what was considered earliest definition of culture by British anthropologist Sir Edward Burnett Taylor in 1871, explained culture as â€Å"the complex whole which includes knowledge, belief, art, morals, law, custom, and any other capabilities and habits acquired by a man as a member of society (Tylor, 2007) Blad (p. 7) explains that, it is important to note that the characteristic that define state autonomy and global market integration are found in both cases. He continues to say that, the comparison of inter-related state-building projects allows us to not only understand the role of distinct national culture but also how sub-state autonomy is enhanced through global political economic integration. According to Entezar (2008, p. 24-25) ‘culture ca n be studied in two different ways. One can either study specifics in order to determine the general patterns (inductive) or study the general patterns to identify the specifics of a culture (deductive). The second approach is adopted by Hofstede in his dimensional analysis of culture.’ She continues to explain that, ‘every culture deals with power ambiguity, individualism, and gender that are universal and exist in all cultures. Here again these dimensions are filtered through the value systems of various cultures.’ In the argument that, â€Å"awareness of the impact of national culture on people in work organizations and its importance in today’s world†, I will argue for it. Theories of National Culture Ernest Gellner’s theory of nationalism, initially articulated in a chapter of Thought and Change in 1964, rigorously questioned the putative casual power of a pre-existing culture in formation of nations and nationalism. In what is now a fam ous reversal of commonsensical understandings of the relationship between culture and nationalism, he insisted no â€Å"the nation†, a bounded national culture that creates nationalism, but the other way round. (Hall et al 2010, p. 516) Lussier & Achua (2010: pp 391) explains that whether organizational or national, culture is a product of values and norms that people use to guide and control their behavior. Culture affects the relationship between members and leaders of a nation based on shared values. They continue to explain that, on national level, a country’s values and norms determine what kinds of attitude and behaviors are acceptable or appropriate. The people of a particular culture are socialized into these values as they grow up, and norms and social guidelines prescribe the way they should behave toward one another. From the above explanation by Lussier and Achua, we can see that, in a nation, a specific conduct that people should relate to each other, ther e is a specific way that people in management position should relate to their subjects. These codes of conduct dictate how they relate and behave. For instance, the eastern countries, they have a unique dressing manner. In that, all women should be in a certain type of cloth. The same is seen in other countries with Islam religion. Another example is the African countries; the traditional Africans had a unique way of dressing their leaders with different types of clothing. The leaders could be donned with animal skin, to